Privacy Policy

Last updated: June 25, 2026

This Privacy Policy explains how DinerHub collects, uses, shares, and protects information when you use our platform. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

  • Account information: such as your name, business name, email address, and phone number when you register or set up a restaurant.
  • Operational data: menus, orders, KOTs, bills, taxes, expenses, tables, and staff records you create while using the Platform.
  • Customer details: names and phone numbers your guests provide when placing orders, which you collect through the Service.
  • Usage information: log data, device and browser type, IP address, and how you interact with the Platform, used to keep it secure and reliable.

2. How We Use Information

  • To provide, operate, and maintain the Service, including processing orders and generating bills.
  • To improve features, troubleshoot issues, and develop new functionality.
  • To communicate with you about your account, updates, security, and support requests.
  • To analyze aggregated and anonymized usage for statistics and product research.

3. How We Share Information

  • With trusted third-party service providers (such as hosting, payment, and communication providers) who help us deliver the Service, under appropriate confidentiality obligations.
  • When required to comply with a legal obligation, enforce our Terms, or protect the rights, safety, and security of our users and the Platform.
  • In connection with a business transfer, such as a merger or acquisition, subject to this Privacy Policy.

We do not sell your personal information.

4. Data Security

We implement reasonable, industry-standard measures to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

6. Your Rights & Choices

You may access, correct, or update your information from your account settings. You may also request that we delete certain personal information, subject to legal and operational retention requirements.

7. Account Deletion & Data Removal

You can request deletion of your account and associated data at any time by contacting us at contact.dinerhub@gmail.com. After verifying your identity, we will begin the deletion process and remove personal data associated with your account, unless we are required to retain certain information for legal, tax, or legitimate business purposes.

8. Children's Privacy

The Service is intended for businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Third-Party Links & Services

The Service may integrate with or link to third-party services. This Privacy Policy does not apply to those services, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at contact.dinerhub@gmail.com.